Posture Positive Terms & Conditions

These Terms and Conditions apply to all appointments, treatments, and services provided by Posture Positive. By booking or attending an appointment, you agree to these terms.

 

Bookings and Appointments

• Appointments can be booked online, by telephone, or by email.
   

• Your appointment will be confirmed via email, and you will receive reminders prior to your session.

 

• Please read the confirmation email fully for useful information on how to find us and other important appointment related information.
   

• Please provide accurate personal and health information when booking to ensure safe treatment.
   

 

Cancellation and No-Show Policy

• Cancellations must be made at least 24 hours before your appointment.
   

• Cancellations made after this time, or missed appointments, may incur fees of up to the full cost of the service.
   

• This policy ensures fair access for other patients and covers costs incurred by last-minute cancellations.
   

 

Payments

• We accept card payments online or in person.
   

• Payment is typically due at the end of the service, although some appointment types may require an upfront deposit or full payment to secure the booking.
   

• Failed or declined payments, including fees for missed or late-cancelled appointments, must be resolved before any further bookings can be made.
   

 

Health Information and Patient Responsibility

• Patients must provide accurate medical history and inform the clinic of any changes to health, medications, or conditions.
   

• If appropriate medical information is not provided, we reserve the right to refuse treatment.
   

• Osteopathic treatment may not be suitable in all cases. Where necessary, we will advise you and may refer you to a more suitable practitioner.
   

 

Treatment Reactions / Side Effects

• While all reasonable care is taken, Posture Positive is not liable for any adverse reactions to treatment, except in cases of negligence.
   

• Treatments may cause post-treatment soreness, fatigue, or temporary aggravation of symptoms, typically lasting 1–2 days.
   

• If you experience concerning symptoms, please contact us via email or phone, and we will advise appropriately.
   

• By booking a service, you accept the inherent risks of osteopathic treatment.
   

 

Unforeseen Circumstances

• In rare instances, appointments may need to be rescheduled or cancelled due to situations outside our control, such as weather, natural disaster, or medical emergencies.
   

• We will endeavour to contact you as soon as reasonably possible in such cases.
   

 

Patient Conduct

• Posture Positive reserves the right to refuse or discontinue treatment if a patient behaves in an abusive, aggressive, or inappropriate manner, including verbal, physical, or sexual misconduct.
   

• In such cases, any fees already paid may be forfeited, and future appointments may be cancelled.

 

Complaints and Feedback

• If you have concerns or wish to provide feedback about your treatment or our services, please contact us promptly by email or phone, or via the contact form below.
   

• We aim to acknowledge all complaints within 2 working days and provide a full response within 10 working days.
   

• If you remain dissatisfied, you may contact the General Osteopathic Council (GOsC): https://www.osteopathy.org.uk/patients/.
   

 

Changes to Terms

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These Terms may be updated periodically. Please review them regularly.
 

Continued use of our services constitutes acceptance of any updates.